سياسية الاستبدال والإسترجاع

Return and Exchange Policy – Osaaf Store In case of receiving a non-compliant or damaged product: If you receive a product that does not match your order, or is damaged, or has a manufacturing defect, please contact us within a maximum of 24 hours from receiving the order, and you must photograph the shipping box completely from all directions and sides, including photos and videos showing how it arrived wrapped clearly, along with documenting all damages, problems, or defects to the product via the store's WhatsApp. If the above-mentioned time is exceeded or if we do not receive all the required documentation, according to the policy of the operating company, no decision or compensation can be made for the customer under any circumstances. Return or Exchange: The customer has the right to return or exchange the product within a maximum of 24 hours from the date of purchase, provided that the product is in its original condition, inside its sealed box, and has not been broken or damaged. The customer bears the cost of returning the shipment, and applicable exchange fees from the website, which vary depending on the nature of the product, including customs and clearance fees. Products that are fragile, or have a personal or health-related nature, cannot be exchanged or refunded. Products with packaging or wrapping that has been opened from the factory cannot be exchanged or refunded. To enable the customer to benefit from the exchange or return process after the above conditions are met, we must receive photos and videos documenting the condition of the product as it was shipped to the customer before the process. If the customer wishes to return a fragile product, they are responsible for returning it to us intact, and an exchange or refund can only be processed after the product arrives at our warehouse and we verify its safety and that it matches the condition in which it was sent to the customer. Note: The store does not bear any shipping costs for regular returns or exchanges. Issue Resolution Timeframe: Any issue faced by the customer will be resolved within 3 to 9 working days inside Riyadh city, and 7 to 14 working days for orders outside the city.